Terms of Service

Thoro Clean handles the marketing, scheduling, customer communication, and payment for every residential exterior cleaning job booked through us — including pressure washing, house and roof soft washing, driveway and concrete cleaning, window cleaning, and related exterior services such as screen enclosure, gutter, and stain cleaning.

The physical work itself is performed by a vetted, independent local service partner in our network — not a Thoro Clean employee. Every partner is screened for insurance and workmanship before joining, held to our quality standard, and accountable to us directly for any job performed under the Thoro Clean name. You book with us, we stand behind the result, and we're your single point of contact if anything isn't right — regardless of which partner performed the work.

In these Terms, "partner" means an independent contractor: a separately owned and insured local business in our network, not a Thoro Clean employee. Partners aren't our agents and can't change your price, your scope, or these Terms.

Submitting a quote request is a request, not a confirmed appointment. We'll follow up by phone, text, or email to confirm your exact price, date, and time window before any work is scheduled. Your appointment is confirmed once you accept the quote and pay the booking deposit (Section 4). Quotes may be prepared from photos you provide, publicly available property imagery, or an on-site visit. A quoted price may be adjusted once a partner sees the actual size, condition, or access details of the job; we'll confirm any change with you before work begins.

Prices are set by Thoro Clean, not at your door: a partner may look at the property, but your quote comes from us by text or email, and you accept it the same way — partners don't quote or take payment at your home.

A quote is good for 30 days unless it says otherwise. When you accept a quote — by replying to it or clicking accept — you're booking that job under these Terms, and the quote (with the acknowledgment you accept with it) becomes the description of the work. Anything not listed on the quote isn't included; if you'd like something added, ask and we'll quote it.

From time to time we offer promotional codes. Unless the offer says otherwise, a code applies to one service booking per household, must be entered when you request your quote, can't be combined with other offers, and has no cash value. We may end or change a promotion at any time, but a code already applied to a confirmed booking will be honored. A code used outside its terms can be declined or removed from the invoice.

Thoro Clean collects payment directly for all work performed under our name — you never need to pay a service partner directly on-site.

Booking deposit. To confirm a booking, we collect a deposit through our secure online checkout when you accept your quote. The deposit is 25% of your quoted price, is shown on your quote, and is applied in full to your final invoice — it is not an extra charge.

• If you cancel or reschedule with at least 24 hours' notice, your deposit is refunded in full, or carried over to your new date if you reschedule.
• If you cancel with less than 24 hours' notice, or our partner can't access the property (Section 5), we keep the deposit up to the $75 trip fee and refund any amount above it.
• If we cancel or move your appointment — for weather, safety, or a partner's availability — your deposit is refunded in full or carried to the new date, your choice.

Refunds go back to the card you paid with; your card issuer may take several business days to post them.

Final payment. The balance is due when the work is complete. We send you the completion photos and your invoice (showing the deposit already paid), and you pay the balance through our secure online checkout — a link is sent by text or email. Payment is due when you receive the invoice. Your quote shows the full price; if any tax applies, it's shown on the quote and the invoice.

Saving a card on file (autopay). If you choose to save a card on file, you authorize Thoro Clean to charge that card without your card present or a signature at the time:

• What we charge. Each booking deposit, each completed job's invoice balance, and any trip fee you owe under Section 5. The amount matches that job's invoice and may vary from one job to the next.
• When. Charges aren't on a fixed schedule. A deposit is charged when you accept a quote; an invoice balance is charged the next business day after we send you the completion photos and invoice, so you can tell us first if something isn't right.
• Receipts and your record. When you save a card, we show you its last four digits and keep a record of your authorization, and we send a receipt by text or email for every charge.
• How long. The authorization stays in effect until you revoke it; if our payment processor updates the card's expiration date, it continues for the updated card.
• How to stop. Remove the saved card or turn off autopay at any time by contacting us at hello@thoroclean.com or (561) 223-9628, or from your online account if you've set one up. We'll confirm in writing, and the change applies to any job not yet completed.
• Changes and failed charges. If we change how autopay works, we'll tell you by email or text before the change applies to you. If a charge fails, we'll send you the invoice to pay another way.

Accounts with an unpaid balance may have future service put on hold until the balance is resolved. If you think a charge is wrong, contact us first and we'll sort it out quickly.

We ask for at least 24 hours' notice to cancel or reschedule a booked appointment. Thoro Clean may charge a $75 trip fee for cancellations made with less than 24 hours' notice, or where a partner arrives and is unable to access the property.

To cancel or reschedule, reply to your confirmation or call or text (561) 223-9628. "Unable to access the property" includes no working outside water source and a hazard that prevents the work. A trip fee is taken from your booking deposit (Section 4); any part the deposit doesn't cover may be added to your invoice or charged to your card on file. If we have to cancel or move your appointment — for weather, safety, or a partner's availability — there's no fee, your deposit is refunded or carried over, and we'll reschedule with you as soon as we can.

To complete the work, our partner needs safe access to the areas being cleaned and to an exterior water source; pressure washing and window cleaning use water from your outside spigot. Please secure pets, close windows and doors, and move vehicles, furniture, and fragile items away from the work area before your appointment. We're not responsible for items left in the work area.

Tell us before the job about anything we should know: loose roof tiles or shingles, failing window seals, peeling or oxidized paint, cracked stucco, damaged screens, leaking gutters, a well or irrigation system, delicate plants near the house, or anything else that could affect the work. If our partner arrives and can't safely do the job — no access, no water, a hazard — we'll let you know, and a trip fee may apply (Section 5).

If something about a completed job isn't right, let us know within 7 days and we'll send a partner back to make it right at no additional cost. Every partner in our network is held to this same standard.

To use the guarantee, contact us at hello@thoroclean.com or (561) 223-9628 with a photo of the problem and we'll schedule the return visit. The guarantee covers the work described on your quote. It doesn't cover new staining from weather, sprinklers, or rust after the job, or surfaces we told you before the job could only be partly cleaned.

Booking deposits are refunded as described in Section 4. For completed work, refund requests are handled case by case. If you're not satisfied, contact us at hello@thoroclean.com or (561) 223-9628 and we'll work with you — starting with our quality guarantee above.

We take before-and-after photos of completed work for quality documentation and will share them with you. We may also use these photos in our marketing — on our website, social media, or advertising — unless you ask us not to. Photos won't show your address or house number, and we won't publish photos that show you or anyone in your household. Email hello@thoroclean.com any time to opt your job's photos out of future marketing use.

Photos you upload with a quote request are used to prepare your quote and plan the job, not for marketing. If you leave us a review and we'd like to quote it with your name, we'll ask you first.

Thoro Clean currently serves homeowners in Broward County and Palm Beach County, Florida, and is expanding into new areas over time. Confirm we currently serve your address at thoroclean.com or by contacting us before booking.

Our partners are required to follow applicable Florida and local stormwater and wastewater rules for exterior cleaning, including proper containment and disposal of wash water where required, and must never send wash water to a storm drain.

Every service partner in our network is required to carry general liability insurance for the work they perform. If you think our work damaged your property, tell us with photos as soon as you can — within 7 days of the job where possible. A later report is still reviewed, but we may not be able to tell what the job looked like when it was finished. We'll look into it with the partner and, where appropriate, the partner's insurer.

To the maximum extent permitted by law, Thoro Clean's liability for any claim related to a job is limited to the amount paid for that specific job, and we're not responsible for indirect or consequential losses. This limit doesn't apply to personal injury, to gross negligence or willful misconduct, or to claims against the partner or the partner's insurer, which these Terms don't limit.

We're not responsible for pre-existing property conditions or damage we didn't cause, or for delays caused by weather, access issues, or other circumstances outside our control. Dirt hides wear: once it's removed you may see oxidized or chalky paint, loose grout, etched glass, failed window seals, or previously hidden stains. Cleaning can't restore a surface that is worn, faded, or etched, and we can't promise that a cleaning will satisfy a homeowners' association, an inspector, an insurer, or a buyer.

We may update these Terms from time to time. The current version is always posted at thoroclean.com/terms, and continuing to use our booking or payment tools after a change means you accept the updated Terms. A job you've already booked stays under the Terms in place when you booked it.

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. If we have a disagreement, contact us first — most issues are resolved with a call. Any lawsuit about these Terms or our services must be brought in the state or federal courts located in Broward County, Florida, except that either of us may bring a claim in small claims court where the rules allow.

Questions about these Terms? Reach us at hello@thoroclean.com or (561) 223-9628. Mail: Thoro Clean, 7901 4th St N, STE 300, St. Petersburg, FL 33702.

When you give us your phone number or email address, you agree that we may call and email you about your quote request, your bookings, and your invoices. If you tick the text box on our form or ask us to text you, we may also text you about them — confirmations, reminders, arrival updates, receipts, and requests for feedback — and some of those texts are sent automatically. Message and data rates may apply, and message frequency varies. Reply STOP to any text and all our texts stop (you'll get one confirmation), or HELP for help. You can also opt out by telling us in any reasonable way — a reply, an email, or a call. Stopping texts doesn't affect your bookings; we'll reach you by email or phone instead. Our full text-message terms are at thoroclean.com/messaging.

We send promotional texts or emails — offers and seasonal reminders — only if you've separately opted in, and you can opt out at any time by replying STOP or using the unsubscribe link in any marketing email. Agreeing to marketing messages is never a condition of buying anything from us. Our Privacy Policy explains what we collect and how it's used.

After you request a quote, you can set a password to see your quotes, appointments, and invoices online and to pay or manage a saved card. An account is optional — your quote and invoices arrive by text and email either way. Keep your password private; you're responsible for activity on your account, and you can ask us to close it at any time.

Agreeing to these Terms online — by clicking, replying, or paying — is the same as signing them. These Terms, your accepted quote and the acknowledgment you accept with it, and our Privacy Policy are the whole agreement between us for your job. If a court finds part of these Terms unenforceable, the rest still applies. We may assign these Terms to a company that takes over our business; a booking can't be transferred to someone else without asking us. If we don't enforce a part of these Terms once, we can still enforce it later.